Fulfillment Policy

Effective Date:

January 1st, 2024

At 'Cooking With Chris,' we are committed to delivering high-quality digital products and services while providing clear information about our fulfillment processes to ensure a seamless customer experience.

Products and Services Offered

We provide digital products and services, including:

- 1:1 Coaching Program: A 90-day personalized program with meal plans, personal training, and optional lab testing

- Recipe Library Subscription: Monthly access to a digital recipe library and community

- Digital Meal Plans: One-time downloadable meal plans

Business Location

Our business operates from Tampa, FL, USA, and serves customers globally, with most members and clients located in the United States.

Delivery of Digital Products and Services

- Digital Goods: Delivered immediately via email or access to an online platform upon payment.

- Services: After purchase, customers receive an intake form via email. Upon completion, a short 1:1 virtual call is scheduled, followed by delivery of customized meal plans and training programs.

- Subscriptions: Access to the recipe library begins immediately upon successful payment and remains active as long as the subscription is maintained.

Fulfillment Timeline

- Digital Goods: Delivered immediately after payment.

- Coaching Program: Starts upon completion of the intake process, with the program duration typically set for 90 days.

- Subscription Services: Access remains active as long as the subscription is maintained by the customer.

Currency

All prices are listed in USD ($).

Refund, Return, and Cancellation Policy

Refunds are granted under the following conditions:

- Coaching Program: Customers who meet program requirements but do not achieve their outlined goals within 90 days may request a refund.

- Recipe Library Subscription: Customers dissatisfied within the first 30 days of their subscription may request a refund.

- Digital Meal Plans: Due to the nature of digital goods, refunds are not available after delivery.

Process for Refund or Cancellation Requests:

Contact us at [email protected] with your proof of purchase and a detailed explanation. Refunds will be processed to the original payment method within 7-10 business days after approval. To cancel a subscription, email us at least 24 hours before your next billing cycle to avoid being charged.

Legal or Export Restrictions

Our digital products and services comply with applicable laws and regulations. Customers outside the United States are responsible for ensuring compliance with local laws.

Security and PCI Compliance

We prioritize the security of your personal and payment information:

- Payments are processed securely through Stripe, adhering to PCI compliance standards.

- Our website uses HTTPS encryption to protect data during transmission.

Payment Methods Accepted

We accept the following payment methods:

- Visa

- MasterCard

- American Express

- Discover
(Logos of these payment methods are displayed at checkout.)

Customer Communication

Upon purchase, customers receive an automated email confirming their order and providing access or next steps. For any questions or concerns, customers can contact us at:

Email: [email protected]
Phone: 973-525-6865

Terms of Promotions

If you participate in any promotions, discounts, or trials, the conditions will be clearly disclosed at the time of purchase. These terms are visible during the checkout process.

Additional Notes

We are committed to delivering high-quality products and services promptly. If delays occur due to unforeseen circumstances, we will notify customers immediately and provide options for resolution.

For further information, you can view our Privacy Policy.